Booking information
Booking terms
These terms apply to consumer bookings for pre-booked taxi and chauffeur journeys with Sky Limo Taxi.
Version 2026-08-05
1. Request and confirmation
A fare calculation or submitted request is not a final booking. In the request-and-confirm flow, the agreement starts after Sky Limo confirms availability, journey details and fare in writing. When online payment is enabled, the system first reserves matching capacity; the booking is final after payment is verified and the confirmation displays a booking reference.
2. Fare and payment
The consumer fare is in euros, includes 9% VAT and has no separate night surcharge. Route, vehicle class, capacity and fare are rechecked on the server. Stripe processes card and iDEAL payments. Extra charges apply only when clearly disclosed and accepted in advance or expressly agreed later.
3. Journey details and availability
The customer provides accurate contact, route, time, passenger, luggage and flight details and checks the confirmation. Book the V-Class/van when travelling with more than two large suitcases. Optional comments, child-seat requests and other special requirements are always subject to confirmation. Online bookings require at least two hours notice. For an urgent request, call +31 6 38 08 09 59; availability is not guaranteed and Sky Limo does not promise 24/7 staffing. Capacity is limited to registered vehicles. If the selected time is full, the website may show nearby times that currently appear available; a time is only reserved after the server atomically rechecks capacity.
4. Vehicle class
Images illustrate the requested vehicle class; an exact make or model is not guaranteed. The confirmation states the class and booked passenger and luggage capacity. The online flow offers no partner fallback and does not imply unlimited capacity.
5. Waiting time
At Schiphol, meet at the official Schiphol Meeting Point or another location arranged directly with the driver. A standard pickup includes 15 minutes waiting. An airport pickup with a correct flight number includes 60 minutes after the actual landing time. Waiting after that costs €15 per started additional 15 minutes, only when the driver can continue waiting and the customer saw and accepted the charge in advance. If further waiting is not possible, the no-show and cancellation rules apply.
6. Cancellation and refunds
More than 24 hours before pickup: free. Between 24 and 12 hours: 25% of the fare. Between 12 and 4 hours: 50%. Within 4 hours or no-show: 100%. A refund due is processed promptly and no later than 14 calendar days after a valid cancellation or refund is accepted. Later bank or card-provider posting time is outside our control.
7. Unavailability and force majeure
Traffic, closures, severe weather and circumstances outside reasonable control may affect performance. If Sky Limo cannot perform a confirmed journey, we notify the customer as soon as possible and refund all amounts received for that journey within the refund period above. Mandatory legal rights remain unaffected.
8. Complaints and law
Send a complaint with the booking reference and explanation to info@skylimotaxi.com. Sky Limo management acknowledges receipt within 2 business days. Within 14 calendar days it provides a substantive response or a concrete target resolution date. Dutch law applies without limiting mandatory consumer rights or the court competent under law.
Contact and business details
Sky Limo Services · KVK 62058940 · The Hague, Netherlands · info@skylimotaxi.com · +31 6 38 08 09 59
The public VAT ID and full correspondence and complaints address have not yet been published. This remains a launch blocker; Production online payment stays disabled until these details are verified and added.