Booking information
Cancellation and refund policy
These terms apply to pre-booked taxi and chauffeur journeys provided by Sky Limo Taxi. A request becomes final only after we confirm availability, journey details and the fare in writing.
Consumer fares include 9% VAT. Sky Limo Taxi does not charge a separate night surcharge.
Cancellation by the customer
You may withdraw a request free of charge before our final confirmation. After confirmation, the following charges apply:
| When we receive the cancellation | Cancellation charge |
|---|---|
| More than 24 hours before the confirmed pickup time | No charge; full refund |
| Between 24 and 12 hours before the confirmed pickup time | 25% of the confirmed fare |
| Between 12 and 4 hours before the confirmed pickup time | 50% of the confirmed fare |
| Less than 4 hours before the confirmed pickup time | 100% of the confirmed fare |
| No-show | 100% of the confirmed fare |
Changing a journey
Changes to the date, time, route, vehicle or passenger count are subject to availability. If we accept the change, you receive a new confirmation and any fare difference is disclosed first. If the change cannot be accommodated and you do not travel under the original confirmation, the cancellation schedule above applies.
Late arrival and no-show
You must be present and contactable at the agreed location at the confirmed pickup time. A standard pickup is considered a no-show after 15 minutes. For an airport booking with a correct flight number, the waiting period is 60 minutes after the confirmed airport pickup time unless agreed otherwise in writing.
Flight changes or cancellation
Tell us about a delay, rebooking or cancellation as soon as possible. If we can accommodate the new pickup time, we change the booking without a cancellation charge and disclose any fare difference first. If the flight is cancelled and you notify us before the driver or vehicle is dispatched, you may cancel or rebook free of charge. After dispatch, only reasonable, demonstrable costs may be charged, up to the confirmed fare.
Cancellation by Sky Limo Taxi
If we cannot perform a confirmed journey, we refund all amounts received for that journey and notify you as soon as possible. Your statutory rights remain unaffected.
How to cancel
Cancel or request a change using the contact details in your booking confirmation. Include the passenger name, pickup date and time, and booking reference. Cancellation takes effect when we receive your message and will be confirmed in writing.
Refunds
Any refund due is processed to the original payment method within 10 business days. Your bank or payment provider may need additional processing time.
Special arrangements
Different terms may apply to corporate agreements, multiple vehicles, events or specially arranged transport when agreed in writing beforehand. Nothing in this policy limits rights that cannot be excluded under mandatory Dutch law.
Questions or cancellations?
info@skylimotaxi.com · +31 6 38 08 09 59